Our Toronto executive recruitment team shares the latest insights, tips and tricks to help you hire the right leaders for the right opportunities.


Empathy is the most important leadership skill right now

Blog Image Empathy

Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority.


Far from a soft approach empathy can drive significant business results. Research demonstrates empathetic leadership can drive significant business results by boosting innovation, engagement and retention.

Empathy boosts employee innovation.

61% of employees are able to be more innovative when their leaders are empathetic. 

Empathy increases employee engagement. 

76% of people with empathetic leaders are engaged compared with only 32% who experience less empathy.

Empathetic managers encourage retention.

Employees are unlikely to think of leaving their companies if they feel their managers are empathetic to their life circumstances. 

Empathy contributes to positive relationships, strong organizational cultures and it also drives business results. Empathy may not be a brand new skill, but it has a new level of importance for leaders in today's climate.  It is especially clear how empathy is the leadership competency to develop and demonstrate now and in the future of work.

Not sure where to start? We can help.

At South End Partners, our Toronto executive recruiters work with large and small organizations in various industries (from technology, to human resources, supply chain, and sales and operations) not just to help them find their next great hire, but to help them develop and keep the great talent they have. 

Reach out to us today to learn how we can help you meet your recruiting and talent retention goals.